At Fusion LLC, we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Scope of the Refund Policy

This policy applies to all purchases made through our website, https://fusionleather.co/, or at our physical location: Sharjah Media City, Sharjah, UAE. For inquiries, please contact us at support@fusionleather.co.

2. Eligible Items for Refund

Refunds are available for the following categories, subject to the conditions outlined below:

  • Jackets
  • Keychains
  • Money Clips
  • Our Store
  • Travel
  • Watch Cases
  • Work Essentials

3. Conditions for Refund

To qualify for a refund, the following conditions must be met:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging, including all accessories, manuals, and documentation.
  • A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
  • Refund requests must be initiated within 14 days of receipt of the item.

4. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Items damaged due to misuse, mishandling, or unauthorized repairs.
  • Items missing parts or accessories not caused by Fusion LLC.

5. Refund Process

  1. Initiate a Refund Request: Contact our support team at support@fusionleather.co with your order details and reason for the refund.
  2. Return the Item: Ship the item to the following address: Fusion LLC Returns, Sharjah Media City, Sharjah, UAE. (Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.)
  3. Inspection and Approval: Once the returned item is received, our team will inspect it. If approved, the refund will be processed.

6. Refund Method

Refunds will be issued using the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

7. Exchange Policy

Exchanges are allowed for defective or damaged items. Please contact support@fusionleather.co within 7 days of receipt for assistance.

8. Cancellation Policy

Orders may be canceled within 24 hours of placement, provided the order has not been shipped. Contact our support team promptly to request a cancellation.

9. Contact Us

For questions about this Refund Policy, please reach out to our support team:

  • Email: support@fusionleather.co
  • Address: Sharjah Media City, Sharjah, UAE

We value your trust and aim to ensure a seamless shopping experience at Fusion LLC. Thank you for choosing us!